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RENZO HUMBERTO TORI BRACAMONTE · Policy center

Privacy Policy

This Privacy Policy explains how RENZO HUMBERTO TORI BRACAMONTE (“we,” “us” or “our”) processes personal data when you visit https://rwhsyah.com, communicate with us, create an account, place or attempt to place an order, subscribe to marketing or otherwise use the online store and related services.

1. Controller and contact details

For the processing described in this policy, the store operator is generally the data controller under Regulation (EU) 2016/679 (GDPR), the Italian Personal Data Protection Code (Legislative Decree No. 196/2003, as amended) and other applicable law.

  • Controller/store name: RENZO HUMBERTO TORI BRACAMONTE
  • Email: support@rwhsyah.com
  • Telephone: +39 3348556183
  • Contact address: Calle Los Libertadores 655, San Isidro, Lima 15073, Peru

Shopify supplies the ecommerce platform and may process personal data as our processor and, for certain services, for its own purposes. Shopify’s current consumer privacy information is available through its Privacy Portal.

2. Personal data we may collect

  • Identity and contact data: name, email, telephone number, billing and delivery addresses, country, language and account identifiers.
  • Order data: products, variants, quantities, price, currency, taxes, delivery choice, order status, returns, refunds and customer-service history.
  • Payment-related data: method type, authorization result, billing data and limited tokens or card details supplied by payment providers. Complete card numbers are normally entered into the secure checkout and are not stored by us.
  • Account and preference data: account settings, saved addresses, consent records, marketing choices and preferences where those functions are available.
  • Device and usage data: IP address, browser, operating system, device type, approximate location, referring page, session information, pages viewed, searches, cart activity and interactions with emails or store features.
  • Communications: contact-form submissions, emails, call details supplied by you, reviews, withdrawal notices, complaints and supporting photographs.
  • Fraud and security data: signals used to protect accounts, checkout, transactions and the store from abuse or unauthorized activity.

3. Sources of data

We collect data directly from you, automatically from your browser or device, from Shopify and connected service providers, from payment processors and carriers, and from another person who lawfully places an order or contacts us on your behalf.

4. Purposes and legal bases

  • Contract: to operate checkout, accept and fulfil orders, arrange delivery, process payment, provide order updates, manage withdrawal, returns, guarantees and refunds, and answer pre-contract questions.
  • Legal obligation: to maintain transaction, tax and accounting records; provide mandatory consumer information; respond to lawful requests; and comply with product, fraud-prevention and data-protection duties.
  • Legitimate interests: to secure and improve the store, prevent fraud and misuse, maintain records, defend legal claims, measure essential performance and provide customer support, after balancing those interests against individual rights.
  • Consent: where required for non-essential cookies, profiling, certain analytics, electronic marketing or another optional use. Consent can be withdrawn without affecting processing already carried out lawfully.
  • Vital interests or public task: only where an exceptional situation and applicable law make that basis relevant.

5. Cookies and tracking technologies

Technical cookies and similar tools may be used where necessary to provide requested functions such as navigation, security, cart, checkout, language or account access. Under Italian rules, non-essential analytics, advertising, profiling or comparable tracking is used only after any legally required consent. The default choice must not activate non-essential tracking before consent. You can refuse optional categories and later change or withdraw your choice through the available cookie controls. Browser settings may also block or delete cookies, although strictly necessary store functions may then be affected.

6. Marketing

We send promotional email or comparable electronic marketing only where permitted. You can unsubscribe using the link in a message or contact us. Opting out of marketing does not prevent order, security, legal or customer-service communications. A minimal suppression record may be kept to respect the opt-out.

7. Disclosure of personal data

Data may be disclosed only as reasonably necessary to Shopify; payment processors; carriers and fulfilment providers; technology, hosting, security, analytics and customer-service providers; professional advisers; tax, judicial, regulatory or law-enforcement authorities where legally required; and parties involved in a lawful business reorganization. Providers receive only the data needed for their function and are subject to applicable contractual or legal duties.

We do not claim to sell personal data for money. If a technology used by the store is legally treated as sharing for targeted advertising, the required notice, consent or opt-out mechanism must be provided.

8. International transfers

The controller contact address is in Peru, while the store targets customers in Italy and uses international ecommerce providers. Personal data may therefore be processed outside Italy or the European Economic Area. Where GDPR transfer restrictions apply, transfers must rely on an adequacy decision, approved contractual clauses or another lawful safeguard, together with supplementary measures where required. You may request information about the applicable safeguards.

9. Retention

We retain personal data only for as long as needed for the purpose collected, including order performance, customer service, withdrawal and guarantee periods, tax and accounting duties, fraud prevention, consent records, dispute handling and limitation periods. Retention differs by record type. Data is deleted, anonymized or restricted when no longer required, unless continued retention is legally necessary.

10. Security

We use reasonable organizational and technical measures intended to protect data, including access controls, provider safeguards and secure Shopify checkout. No transmission or storage method is completely secure. Keep account credentials confidential and contact us promptly about suspected unauthorized activity.

11. Your GDPR rights

Subject to applicable conditions and exceptions, you may request access, correction, deletion, restriction or portability; object to processing based on legitimate interests or to direct marketing; withdraw consent; and request information about processing and international-transfer safeguards. You may also complain to a competent supervisory authority.

Send a request to support@rwhsyah.com or use the Contact Us page. Describe the right being exercised and the account or order email. We may request proportionate information to verify identity and authority. We ordinarily respond within the period required by GDPR and will explain any lawful extension or refusal.

12. Italian supervisory authority

A person in Italy may lodge a complaint with the Garante per la protezione dei dati personali. You may also contact the supervisory authority in the EU or EEA country of habitual residence, place of work or the alleged infringement. This does not remove any right to a judicial remedy.

13. Children

The store is not intentionally directed to children who cannot lawfully enter into a purchase or provide consent. If you believe a child supplied personal data without valid authorization, contact us so the circumstances can be reviewed.

14. Changes to this policy

We may update this policy to reflect changes in the store, providers or law. The current version and update date are published on the website. Material changes will be highlighted or communicated where required.

RENZO HUMBERTO TORI BRACAMONTE · Policy center

Shipping Policy

This Shipping Policy explains how RENZO HUMBERTO TORI BRACAMONTE handles delivery of orders placed through https://rwhsyah.com. No fixed dispatch or delivery period is stated unless it is displayed during checkout or confirmed for the particular order.

1. Destinations

The store is prepared primarily for customers in Italy. The destinations currently served are those accepted by Shopify checkout after a complete address is entered. If checkout does not accept a destination, delivery is not currently offered there.

2. Address accuracy

The customer must provide a complete and accurate recipient name, street, building or apartment information, postal code, city, country, telephone number and any access information reasonably required by the carrier. Contact us promptly about an error. An address cannot always be changed after fulfilment begins.

3. Delivery method, timing and charges

The available method, estimated date or period and delivery charge are shown before payment where supplied for the order. Charges can depend on destination, parcel dimensions, weight, value and service level. We do not promise a delivery time that is not displayed at checkout or recorded in the order confirmation.

Under the Italian Consumer Code, unless another delivery period is agreed, consumer goods must be delivered without undue delay and no later than 30 days after conclusion of the contract. That statutory maximum is not a promise that every order will take 30 days.

4. Order processing

Processing may include payment authorization, security or address review, stock allocation, quality checks, packing and any required transport or customs documentation. If an item becomes unavailable after ordering, we will contact the customer and provide the remedy required by applicable law.

5. Tracking

Where tracking is supplied for the chosen service, it is sent using the order contact details. Tracking events are provided by the carrier and may not update immediately. A “delivered” scan should be checked against the property, safe place, building reception and household before a missing-delivery report is made.

6. Taxes, duties and customs

The price, taxes and delivery charges collected by the store are shown before payment. If an order crosses a customs border, additional import VAT, duty, carrier handling or local charges may apply unless checkout clearly states that they are included. We do not invent or estimate charges not supplied by the relevant authority or checkout. A customer should review the checkout total and any import notice before ordering.

7. Transfer of risk

For a consumer order, risk of loss or damage normally transfers when the consumer or a designated third party other than the carrier takes physical possession. If the consumer independently appoints a carrier that was not offered by us, mandatory law may provide a different point of transfer.

8. Delay and non-delivery

If delivery does not occur within the agreed period or, where none was agreed, the statutory period, contact us at support@rwhsyah.com. The consumer may require delivery within an additional period appropriate to the circumstances. If delivery still does not occur, the consumer may terminate the contract and obtain reimbursement as provided by the Italian Consumer Code. An additional period may not be required where the seller refuses delivery or an agreed date was essential and this was made clear before ordering.

9. Damage, shortage or incorrect item

Inspect the parcel promptly. Report visible damage, missing contents or an incorrect item with the order number and clear photographs where relevant. A carrier note can assist an investigation but does not remove mandatory consumer rights. Remedies for non-conforming goods are described in the Return & Refund Policy.

10. Failed delivery

If delivery fails because the address is incomplete, access is unavailable, the parcel is refused without a legal basis or it is not collected before the carrier deadline, the parcel may be returned. We will review the circumstances after it is received. Reasonable redelivery or return costs may be charged only where disclosed and permitted by law. This does not restrict rights concerning our delivery failure, damaged or non-conforming goods, or statutory withdrawal.

11. Contact

For delivery assistance, use the Contact Us page, email support@rwhsyah.com, or call +39 3348556183. Include the order number, recipient name, delivery address and tracking number where available.

12. Store information

  • Store name: RENZO HUMBERTO TORI BRACAMONTE
  • Email: support@rwhsyah.com
  • Telephone: +39 3348556183
  • Contact address: Calle Los Libertadores 655, San Isidro, Lima 15073, Peru

The contact address is not automatically a return address. Obtain order-specific return instructions before sending goods.

RENZO HUMBERTO TORI BRACAMONTE · Company

About Us

RENZO HUMBERTO TORI BRACAMONTE is an online store focused exclusively on T-shirts. The store is intended primarily for customers in Italy and presents prices in euro (EUR).

1. What we sell

Our catalogue is limited to T-shirts and the variants supplied for them. Product pages show the available photographs, descriptions, colours, sizes, option combinations, prices and availability. Those product-specific details are the primary information for each item.

2. Our approach

We aim to make product comparison and checkout clear. We do not claim materials, certifications, performance characteristics, promotions or delivery times unless that information is expressly shown on the relevant product page or during checkout.

3. Market and currency

The website is prepared for the Italian market. The selling currency displayed by the theme is euro (EUR). The final products, quantities, discounts, taxes where applicable, delivery charges and total payable are shown before an order is submitted.

4. Consumer rights

Consumers in Italy benefit from mandatory rights under the Italian Consumer Code (Legislative Decree No. 206/2005), applicable EU consumer law and other non-waivable rules. These include pre-contract information, delivery protections, the statutory right of withdrawal for eligible distance purchases, and the legal guarantee of conformity. Our policies explain how those rights apply to orders placed through this store.

5. Store contact details

  • Store name: RENZO HUMBERTO TORI BRACAMONTE
  • Email: support@rwhsyah.com
  • Telephone: +39 3348556183
  • Contact address: Calle Los Libertadores 655, San Isidro, Lima 15073, Peru

The contact address above is not automatically a return address. Customers must obtain the return instructions applicable to their order before sending goods.

6. Policies and assistance

Use the policy links available throughout the website for information about privacy, delivery, payment, terms, withdrawal, returns and refunds. Questions can be sent through the Contact Us page or to the email address shown above.

RENZO HUMBERTO TORI BRACAMONTE · Customer care

Contact Us

Contact RENZO HUMBERTO TORI BRACAMONTE about products, orders, delivery, withdrawal, returns, refunds, payments, privacy or use of the website. Never send a complete payment-card number, card security code, password or unnecessary identity document.

1. Contact details

The address above is the contact address supplied for the store. It is not automatically the address to which a return parcel must be sent. Request order-specific return instructions before dispatching goods.

2. Contact form

3. Information that helps us respond

For an existing order, include the order number, the email used at checkout, the product concerned and a concise description. For delivery damage or an incorrect item, include clear photographs of the product and external parcel where relevant. Do not publish order or address details in public comments.

4. Changes and cancellations

Send a change or cancellation request promptly. Fulfilment may begin before a message is reviewed, so a request is not effective until we confirm it. If dispatch cannot be stopped, any applicable statutory withdrawal or return right remains available.

5. Exercising the statutory right of withdrawal

An Italian or EU consumer may send an unambiguous withdrawal statement by email or through the form before the applicable 14-day period expires. State the order number, products concerned, delivery date, full name, email used for the order and that you are withdrawing from the contract. A reason is not required.

6. Privacy requests

For access, correction, deletion, restriction, portability, objection, consent withdrawal or another GDPR request, select “Privacy request” and describe the right being exercised. We may request proportionate information to verify identity. More information appears in the Privacy Policy.

7. Complaints

Explain the facts, previous steps and requested solution and keep copies of correspondence. If a consumer dispute is not resolved directly, an eligible consumer may consider an Italian ADR body listed by the competent authority. The EU Online Dispute Resolution platform has been discontinued and is not used by this store.

RENZO HUMBERTO TORI BRACAMONTE · Policy center

Payment Policy

This Payment Policy describes the currency, checkout, authorization, billing and refund practices used for purchases from RENZO HUMBERTO TORI BRACAMONTE.

1. Currency

The store’s selling currency is euro (EUR). Product pages, cart, checkout and order confirmation show amounts in EUR unless Shopify checkout clearly identifies another presentation currency. If a bank, card issuer or wallet converts EUR into an account currency, that provider controls its exchange rate and any foreign-transaction fee.

2. Prices, taxes and charges

The checkout summary identifies the products, quantities, discounts, taxes where applicable, delivery charges and total payable before the order is submitted. Consumer pricing for the Italian market is presented in accordance with applicable mandatory price and tax disclosure rules. No charge is added merely because a product is placed in the cart.

3. Available methods

The payment methods actually accepted are only those displayed in the secure Shopify checkout for the customer, location, device and order. Availability may be limited by the payment provider’s country, currency, authentication, account, value or risk rules. A payment logo elsewhere on the website does not guarantee eligibility.

4. Authorization and contract formation

Submitting payment authorizes the relevant provider to verify and process the transaction. An automated receipt confirms that the order was received; it does not prevent cancellation where payment fails, stock is unavailable, fraud is reasonably suspected, or the order cannot lawfully be fulfilled. If a captured payment is cancelled, the amount will be returned using the original payment method unless another lawful method is agreed.

5. Authentication and security

Checkout may require issuer authentication or another security step. Complete card details are entered into the payment environment operated by Shopify or connected providers; they must never be sent through email or the contact form. We ordinarily receive only the limited payment information needed to manage the order, such as method type, authorization status and transaction reference.

6. Failed, pending or duplicated payments

A payment may fail or remain pending because of incorrect details, insufficient funds, authentication, issuer restrictions, network interruption, address checks or security screening. Review the checkout message or contact the payment provider. If two completed charges appear for the same order, contact us with the order number, transaction date, amount and only the last four digits or other non-sensitive reference.

7. Fraud prevention

We and our providers may use proportionate checks to protect customers and the store. An order may be held while information is verified or cancelled where there is a reasonable security or legal concern. We will not request a full card number or security code by ordinary email.

8. Discounts and promotions

A discount applies only under the conditions displayed with it, including any eligible products, duration, minimum spend or usage limit. We do not promise a promotion that is not published by the store. A refund cannot exceed the amount actually paid for the returned product.

9. Refunds

An approved refund is issued to the original payment method unless another method is required or lawfully agreed. For an eligible statutory withdrawal, the mandatory reimbursement rules and deadlines in the Return & Refund Policy apply. After we submit a refund, the bank or payment provider determines when it appears in the account.

10. Contact

For a payment question, email support@rwhsyah.com, call +39 3348556183, or use the Contact Us page. Include the order number, transaction date and EUR amount, but never send a complete card number or security code.

11. Store information

  • Store name: RENZO HUMBERTO TORI BRACAMONTE
  • Email: support@rwhsyah.com
  • Telephone: +39 3348556183
  • Contact address: Calle Los Libertadores 655, San Isidro, Lima 15073, Peru

The contact address is not automatically a return address.

RENZO HUMBERTO TORI BRACAMONTE · Policy center

Terms & Conditions

These Terms & Conditions govern access to https://rwhsyah.com and consumer orders placed with RENZO HUMBERTO TORI BRACAMONTE. They are prepared for online sales directed primarily to Italy and operate together with the Privacy, Shipping, Payment and Return & Refund Policies.

1. Seller and contact information

  • Store/seller name: RENZO HUMBERTO TORI BRACAMONTE
  • Email: support@rwhsyah.com
  • Telephone: +39 3348556183
  • Contact address: Calle Los Libertadores 655, San Isidro, Lima 15073, Peru

No company registration number or VAT number is stated because none was supplied for publication. The contact address is not automatically a return address; order-specific return instructions must be requested.

2. Scope and consumer status

These Terms apply to website use and purchases of T-shirts for personal purposes. A “consumer” is a natural person acting for purposes outside a trade, business, craft or profession. Mandatory consumer protections cannot be waived by these Terms.

3. Product information

Each product page identifies the supplied description, images, price and available variants. Screen settings and lighting can affect colour appearance. Product names that are long are displayed without changing the contractual product identity. We do not promise a material, certification, performance feature, promotion or included item unless it is stated on the relevant product page.

4. Availability and order limits

Placing an item in the cart does not reserve it. Availability is checked during checkout and fulfilment. We may apply reasonable quantity limits, refuse an order that cannot lawfully be supplied, or cancel an unavailable item. If payment has been captured for a cancelled item, it will be refunded.

5. Ordering and correction

Before submitting an order, the customer can review the products, variants, quantities, delivery information and total payable and correct input errors. The customer must supply accurate contact, billing and delivery data and must be authorized to use the chosen payment method.

6. Contract formation

Submitting an order is an offer to purchase under these Terms. An automated order-received message acknowledges transmission but does not necessarily constitute final acceptance. The sales contract is formed when we expressly accept the order or confirm dispatch, unless mandatory law or the checkout wording establishes an earlier point. We may contact the customer where information is incomplete or a lawful security check is required.

7. Currency, prices and payment

Prices are displayed and charged in euro (EUR). The checkout shows discounts, taxes where applicable, delivery charges and the total before payment. The methods available are those displayed by Shopify checkout. Third-party conversion or banking fees are controlled by the relevant provider. Further details appear in the Payment Policy.

8. Delivery

Available destinations, delivery methods, estimates and charges are displayed during checkout or confirmed for the order. Where no different period is agreed, consumer goods must be delivered without undue delay and no later than 30 days after conclusion of the contract, in accordance with the Italian Consumer Code. Rules on delay, tracking, customs, failed delivery and damage appear in the Shipping Policy.

9. Risk

For a consumer order, risk of loss or damage normally transfers when the consumer or a designated third party other than the carrier takes physical possession. A different rule may apply if the consumer independently appoints a carrier that we did not offer.

10. Statutory withdrawal

For an eligible distance purchase, a consumer generally has 14 calendar days after delivery to withdraw without giving a reason. The notice, return period, return cost, reimbursement rules, handling standard and statutory exceptions are explained in the Return & Refund Policy.

11. Legal guarantee of conformity

Consumers receive the non-waivable legal guarantee under the Italian Consumer Code. For new goods, seller responsibility generally covers lack of conformity becoming apparent within two years after delivery. Subject to the statutory conditions, remedies include repair or replacement without charge and, where the legal requirements are met, a price reduction or termination and reimbursement. A commercial warranty or voluntary return policy cannot replace or reduce this legal guarantee.

12. Website use

You must not misuse the website, interfere with security, introduce malicious code, scrape or overload the service unlawfully, impersonate another person, submit fraudulent payment information, or use the store in violation of law. We may restrict access where reasonably necessary to protect customers, the store or service providers.

13. Accounts

If customer accounts are available, the user is responsible for accurate information and reasonable protection of credentials. Notify us promptly of suspected unauthorized access. We may suspend an account for security, fraud prevention or legal compliance while preserving rights relating to valid orders.

14. Intellectual property

The theme layout, store text, graphics and other website content may be protected by intellectual-property rights belonging to their respective owners. Access to the store does not grant a right to reproduce, distribute or commercially exploit protected content except as permitted by law.

15. Third-party services and links

Shopify, payment providers, carriers and linked websites operate under their own terms and privacy information. We are not responsible for an external website we do not control. This clause does not remove any responsibility that mandatory law places on the seller for performance of the sales contract through service providers.

16. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including mandatory consumer remedies, fraud, intentional misconduct, product liability or liability for death or personal injury where applicable. Otherwise, liability is determined under applicable law and the proven circumstances. We are not liable for a failure caused solely by the customer or for an external event where and to the extent applicable law removes liability.

17. Events outside reasonable control

If an exceptional event outside reasonable control delays performance, we will take reasonable steps to reduce the effect and provide information where appropriate. Mandatory delivery, cancellation and reimbursement rights continue to apply. An event outside control does not permit us to retain payment where the contract is lawfully terminated.

18. Privacy

Personal data is processed as described in the Privacy Policy. Non-essential tracking is subject to any consent required by Italian and EU privacy rules.

19. Complaints and alternative dispute resolution

Send a complaint first to support@rwhsyah.com with the order number, facts and requested solution. Eligible consumers may consider an Italian ADR body listed by the Ministry of Enterprises and Made in Italy at sceglilalternativa. Availability, admissibility, procedure and cost depend on the competent body. The former EU Online Dispute Resolution platform was discontinued in 2025 and is not offered as an available channel.

20. Governing law and courts

These Terms and consumer sales directed to Italy are governed by Italian law to the extent applicable. This choice does not deprive a consumer resident in another country of mandatory protection that cannot be excluded under the law of the consumer’s habitual residence. Court jurisdiction is determined by mandatory consumer and procedural rules; nothing here requires a consumer to use a forum that the law does not permit.

21. Changes, severability and language

The Terms applicable to an order are those made available when it is submitted. We may update future versions for legal or operational reasons. If one provision is invalid or unenforceable, the remaining provisions continue to the extent legally possible. The website and these Terms are provided in English.

22. Contact

Questions may be sent through the Contact Us page, by email to support@rwhsyah.com, or by telephone at +39 3348556183.

RENZO HUMBERTO TORI BRACAMONTE · Policy center

Return & Refund Policy

This Return & Refund Policy explains the statutory withdrawal right and the separate remedies for damaged, incorrect, defective or non-conforming goods purchased from RENZO HUMBERTO TORI BRACAMONTE. It applies to eligible consumer orders directed to Italy and does not limit stronger mandatory rights.

1. Fourteen-day statutory withdrawal right

For an eligible distance purchase, a consumer may withdraw without giving a reason within 14 calendar days after the day the consumer, or a designated third party other than the carrier, receives the goods. If one order is delivered in separate parcels, the period generally begins after receipt of the last item or parcel.

2. How to notify us

Before the period expires, send an unambiguous statement that you are withdrawing from the contract. Email support@rwhsyah.com or use the Contact Us page. Include the order number, products concerned, delivery date, full name and order email. A reason is not required.

3. Return instructions and address

After receiving the withdrawal notice, we will provide the return instructions applicable to the order. Send the goods without undue delay and no later than 14 calendar days after sending the withdrawal notice. The deadline is met if the parcel is handed to the carrier before that period expires.

Do not send a return automatically to Calle Los Libertadores 655, San Isidro, Lima 15073, Peru. That is the store’s contact address, not a confirmed return destination. A parcel sent without the supplied instructions can be delayed or misdirected.

4. Condition and handling

A consumer may inspect a T-shirt as would reasonably be possible in a physical shop. The consumer is responsible only for diminished value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functioning. Reasonable evidence of condition may be requested. This rule does not remove rights where goods are defective, damaged or incorrect.

5. Direct return cost

For an ordinary change-of-mind withdrawal, the consumer bears the direct cost of returning the goods unless we agree to bear it or mandatory law requires otherwise. No restocking or handling fee is charged merely for exercising the statutory withdrawal right. We bear the appropriate costs for a confirmed lack of conformity, incorrect item or damage for which the seller is responsible.

6. Reimbursement after withdrawal

For a valid withdrawal, we reimburse payments received for the withdrawn goods and the cost of the least expensive standard delivery offered for that order. Extra cost arising from a customer’s choice of a more expensive delivery method is not reimbursed where the law permits.

Reimbursement is made without undue delay and no later than 14 days after being informed of the withdrawal. We may withhold reimbursement until the goods are received or the consumer supplies evidence of having sent them, whichever occurs first. The original payment method is used unless another method is expressly and lawfully agreed, and no refund fee is charged by us.

7. Statutory exceptions

The withdrawal right does not apply where a statutory exception under the Italian Consumer Code applies. For physical T-shirts, an exception could be relevant only in specific circumstances, such as goods made to the consumer’s specifications or clearly personalized. An exception will not be asserted for a standard product merely because packaging was opened or the item was inspected normally.

8. Incorrect, damaged or missing goods

Contact us promptly with the order number and clear photographs where relevant. Do not discard the item or packaging before reasonable evidence can be collected. We will assess the appropriate correction, replacement, price reduction, termination or refund under the Italian Consumer Code. A carrier claim process does not replace the seller’s mandatory responsibility to the consumer.

9. Italian legal guarantee of conformity

The seller is responsible for a lack of conformity existing when goods are delivered and becoming apparent within the statutory period. For new consumer goods in Italy, the legal guarantee generally covers two years from delivery. A T-shirt may lack conformity if, considering the contract and applicable legal criteria, it does not match the description, type, quantity, quality or agreed characteristics, is not fit for ordinary or specifically accepted purposes, or does not possess qualities the consumer may reasonably expect.

The consumer may request repair or replacement without charge, subject to the legal rules on impossibility and disproportionate cost. Where bringing the goods into conformity is refused, impossible, late, causes significant inconvenience, fails, or the lack of conformity is sufficiently serious, the consumer may be entitled to an appropriate price reduction or termination and reimbursement. A minor lack of conformity may not justify termination. These rights are separate from the 14-day withdrawal right and any voluntary commercial return arrangement.

10. Exchanges

An exchange for a different size, colour or product is not guaranteed unless agreed and stock is available. A consumer may use the statutory withdrawal process for an eligible item and place a separate order. A replacement required as a conformity remedy is handled under the legal guarantee and is not treated as a voluntary exchange.

11. Refused or uncollected parcels

Refusing or failing to collect a parcel does not by itself constitute a clear withdrawal notice. Contact us expressly. If a parcel is returned because of an incorrect address, non-collection or refusal without a valid legal basis, reasonable direct costs may be taken into account only where disclosed and permitted by law.

12. Complaints and ADR

Send a written complaint to support@rwhsyah.com describing the order, facts and requested solution. If the dispute remains unresolved, an eligible consumer may consider an Italian alternative dispute resolution body listed by the competent authority. The former EU Online Dispute Resolution platform was discontinued and is not presented as an available complaint channel.

13. Store information

  • Store name: RENZO HUMBERTO TORI BRACAMONTE
  • Email: support@rwhsyah.com
  • Telephone: +39 3348556183
  • Contact address: Calle Los Libertadores 655, San Isidro, Lima 15073, Peru

The contact address is not automatically a return address. Use the return destination supplied for the relevant order.